Our Promise:
At Texas Charm our candles do not sit on shelves for months or years; your candles will be handmade especially for you once you place the order. Our candles are dye-free; contain only the finest-quality wax; and fragrance for superior burn and scent throw!

Our candles are not only hand crafted better, but also they are guaranteed never to tunnel or canyon like other candles. One candle will fill your entire home with fragrance, not just one room. You WILL notice the difference!

Conduct:
We expect to conduct business with you in a friendly and professional manner. We believe that maintaining a good relationship with you is one of our highest priorities. Both of us will act ethically at all times when communicating with each other. If you are unhappy with any service or product of ours, please inform us of the situation. Your complaint will be handled on an individual basis. We take great pride in all of our hand made candles and strive to provide you with outstanding customer service. We want only Charmed customers.

Shipping:
We charge actual shipping for the order – never any hidden handling or packaging fees. Payment for shipment is expected promptly once it is requested so that we may send your order to you as quickly as possible.

Each candle is made especially for you upon placing the order; we work very hard to fulfill your order as quickly as possible. Orders may take up to 2-3 business days to complete depending on the size of the order.
(Please note during our busy season the order may take longer to fill.)

Once your order is complete we ship packages USPS 2-3 day Priority mail (for most packages), UPS Ground, FedEx Ground or USPS Parcel post (our option) with an average delivery time of 3-5 business days.
(* Excluding weekends, holidays and the time it takes to fill your order.)

Delivery time may vary depending on your location. Once your package has shipped you will get a tracking number emailed to you. If for some reason or another you do not receive the tracking number, please contact us.

Please note that tracking numbers from the USPS web site will not give you the location of your package step by step. It will only show that the package has shipped and when it arrives to your door. The postal service does not guarantee transit times for Priority mail. As always you are welcome to pick up your order if you are in the area.


Order and Payment:
If you prefer to pay by check or money order, simply email your order to us at TexasCharmCandle@gmail.com so we can give you the shipping cost. (Orders will be shipped once checks have cleared. There will be a $25.00 charge for all returned checks).


Samples:
Due to the overwhelming requests for samples of our products we can no longer provide free samples. If you would like to try our products before ordering, we recommend ordering smaller sized candles through our secure shopping cart.


Privacy Statement:
Texas Charm Bath & Candle Co. will not sell, rent or trade e-mail addresses or disclose any personal information belonging to our valued customers. We respect your privacy and appreciate your business.

Insurance:
Insurance is the responsibility of the customer. We are not responsible for damaged, lost or uninsured packages. Large orders are usually shipped via UPS or Fed Ex Ground and are automatically insured up to $100.00.

Damaged packages:
Please inspect your shipment once you receive it. We make every effort to ensure that your order arrives safely; we pack every shipment in accordance with the shipping carriers’ packing guidelines. In the unlikely event that you receive a damaged shipment: please report it immediately. Please save the original box and packing materials to show the USPS, UPS, or FedEx inspector. Shipping carriers require that any damaged merchandise be reported with in 3 days of shipment arrival. If you do not report damage within this time frame, the carrier will not honor your insurance claim for the package.

Returns and exchanges:
We do not accept returns or make exchanges under any circumstances. No exceptions. All candles are custom made therefore we do not accept returns. Payments for all purchases including - Postage, Retail purchases, Case, Bulk purchases, label set up fees and/or Wholesale orders and cancellation fees are non refundable. All sales are final. We do not exchange our products or give refunds if a candle scent is not to your liking. If you are unsure of a particular scent, please order a smaller size candle first before purchasing a large quantity of a certain scent.

Your purchase from Texas Charm Bath & Candle Co. signifies your acceptance of the aforementioned information and policies.

Cancellation Policy:
Once you place an order with us, we will process your order within 24 - 48 hours of receiving it. Meaning, we make your candles with in 24-48 hours and ship them out as quickly as possible. If for any reason you need to cancel your order, a 20 % cancellation and restocking fee will be deducted from your total. You may only cancel your order within 24 hours of the order being placed. After the 24-hour period, your order will be sent out as originally requested by you, the customer, and no refund will be issued. There are no exceptions.


Wholesale:
Texas Charm Bath & Candle Co. is currently not offering wholesale.


The Texas Charm Bath & Candle Co. Guarantee:
At Texas Charm Bath & Candle Co.: we stand behind the quality workmanship of our candles. Providing you follow our proper burning instructions; we guarantee our candles will be strongly scented, clean and even burning with no wasted wax. In the unlikely event you receive a defective candle due to manufacturing, please contact us immediately. We will then send you a Return Authorization Number. Once you receive the authorization number promptly repackage your items taking care to package them securely and send them back to us Priority Mail within 10 (ten) days of receipt. When we receive your returned items we will inspect them and then reimburse payment for the item with in 30 (thirty days).


Terms and Conditions of Guarantee:
Texas Charm Bath & Candle Co. does not pay or reimburse ANY shipping and handling on returned items.

Insurance is recommended on the package, as we cannot be held responsible for loss or damage. Returns will not be accepted without a return authorization number.

Candles that are burned are not returnable.

Candles may not be returned if the fragrance is not to your liking. We do not make exchanges, substitutions of a scent, or send out a replacement without first receiving and examining the defective candle in question. In an event we agree to replace merchandise, we will send out exactly what you purchased initially, no substitutions of size or scent.

Upon inspection if we find the candle is not defective and problem was due to customer misuse and/or not following proper burning instruction, no refund will be issued; you will be responsible for the cost of shipping the item back to you.


Typographical errors:
In the event an item is listed at an incorrect price due to typographical error we shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the incorrect price.



Disclaimer:
1. Texas Charm Bath & Candle Co. is not responsible for: incorrect e-mail or postal address.

2. Texas Charm Bath & Candle Co. will not be responsible for: damaged candles due to delivery mishandling or lost packages unless you, the customer, purchased insurance.

3. Texas Charm Bath & Candle Co. shall not be responsible for any injuries, damages or losses of any kind due to your use of any product purchased from Texas Charm Bath & Candle Co. In any case, our maximum liability to you is the amount you paid for the product.

4. We reserve the right to modify, alter or discontinue any policies and terms included herein at any time without notice.

5. Texas Charm Bath & Candle Co. reserves the right to refuse service to any party at any time.

6. Your purchase from Texas Charm Bath & Candle Co. signifies your acceptance of the aforementioned information and policies.